How to Receive Remote Support for CLIPxe and CLIPitc

Jonathan Conaway avatar
Written by Jonathan Conaway
Updated over a week ago


To receive remote support, go to the Help  tab and click on Remote Support. (Note that if you have an older version of CLIP that has not be updated, you will need to use the link below "Click Here to Download Quick Support", instead of the one in the program. CLIP no longer uses LogMeIn.)

If you are using CLIPitc, can't open CLIP, or you do not see Remote Support as an option on the Help tab, click on the link below.

A new browser window will open up and the remote support program will automatically download. You should also see either a progress bar or file window open in the browser as well.

In Google Chrome, you will see a bar at the bottom of the screen.

When the file is finished downloading, just click on this box to run it.

In Microsoft Edge or Internet Explorer, you should see one of these bars.

For Microsoft Edge click Run, or Internet Explorer click Open, after it has finished downloading.

In Mozilla Firefox, you should see something that looks more like a list.   

Click on this box when the file is through downloading.


When you click on and run the downloaded file, the program should open an you should have a 9 or 10 digit number next to the YOUR ID flag and a 4 digit number next to the PASSWORD flag. Let us know when you have YOUR ID and PASSWORD ready. We will need those to remote in with you!

You may see window pop up that asks you if you want to allow this app to make changes to your PC. Click OK to allow it to make changes to your computer.

This is just asking permission to run the program. Once you click OK you should see the Teamviewer window pop up with the id and password.

Another Instance of TeamViewer . . .

TeamViewer may already running on your computer which will keep QuickSupport from running. If there is another TeamViewer program running, you will see a message that looks like this:

To receive remote support, you will need to close any versions of TeamViewer that are already running. You can do this by going clicking on the Task Manager in Windows. To open the Task Manager, simply right click on the Task Bar and a menu will pop up, select Task Manager, and you should see a menu similar to the one below.

A new window will open, click on More details in the lower right corner to expand it. 

Make sure you are on the Processes tab. Select anything that says TeamViewer and click End Task.)

If you do not see anything in the list that says TeamViewer, you can continue on to the next step. Please go to the Downloading section and proceed from there.

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